Our Services
We are pleased to offer the following services. If you would like to arrange a no obligation meeting to discuss your unique requirements, please get in touch.
- Outsourced IT Management
- Project Management
- Knowledge Management
- Configuration Management
- Change Management
- Interim Management
Outsourced IT Management: This service has been designed to cater for those companies who cannot justify a full time IT Manager. Our consultants allow your company access to senior level IT experts who will design and manage a unique IT strategy appropriate to your specific business requirements.
Project Management: Rob Mercer holds the Prince2 practitioners qualification, which is recognised by Government and professional bodies including the British Computer Society and the Institute of Project Managers. Using professional project management skills significantly reduces the likelihood of failure. Project management skills are offered on part time or contract basis depending on the size of the project to be managed.
Knowledge Management: Procedure documentation is extremely variable and more often than not of a low quality. Fully documenting your processes and procedures will produce cost savings and reduce you business risk. Our consultants are well versed in the production of quality documentation which will provide your company with many benefits including:
- Reduced Errors (and associated cost of errors)
- Reduce training time for new staff
- Reduced reliance on ‘key’ staff members
- Lower risk of business disruption
- Succession planning is made easier
- Knowledge transfer from senior to junior staff is facilitated
Many secondary benefits arising from undertaking process reviews:
- Identifying areas for process improvement
- Milestone Competencies can be based on the procedures
- Helps to focus managers/supervisors attention on areas of risk (identify poor coverage for critical processes)
Configuration Management: All businesses grow gradually leading to complex technical infrastructures that can become unwieldy and difficult to manage. KDR Ebusiness will ensure that your configuration management is up to date and easy to maintain. Effective configuration management delivers accurate budgeting, cost control, licence compliance, warranty lifetimes, and enhanced disaster recovery capability. It provides the basis upon which change management can function.
Change Management: Making changes without using change control techniques is like playing Russian roulette with your business. Effective change management will reduce the risk of system failure, unplanned downtime and business disruption. Good change control should not just consider the technology, but also business processes and people as well. We can help you to set up and refine an appropriate change control system for your business. By introducing an appropriate change control system, KDR Ebusiness will save your company time and money.
Interim Management: Illness, maternity leave, or recruitment gaps can lead to problems with cover that even in the short term can be critical for your business. Senior people can often take up to three months to become available. Fill your vacancy with a short-term interim manager from KDR Ebusiness and maintain a consistent level of service.
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